At Crown we recognize our people are our most important asset. Our highly experienced and trained employees coupled with the best technology solutions available allow us to overcome the unique challenges of each move and to successfully deliver the best possible experience for each family we relocate. Our technology has the added benefit of giving our corporate clients real-time information, reporting, document management imaging access. We feel that change is something that should be embraced.
Since 1972, Crown Worldwide Moving & Storage, an Armstrong Relocation Company has been a leading global provider of international transportation, relocation services, destination services and storage. Founded in San Francisco our international division is now headquartered in San Leandro. In 2013, Crown merged with Armstrong Relocation Companies and through this merger became the international division of a larger organization with offices throughout the United States. It is these 26 offices located in 15 states that are contributing to the growth of the enterprise. As the enterprise continues to expand, look for additional offices to be announced in the United States.
We are a dedicated moving and storage company and have no other lines of business. We are an Agent of United Van Lines for the interstate transportation of Household goods. Our forwarding business is independent of any van line affiliation and works through our affiliations with OSA (Overseas Shippers Association) FIDI
(the world’s largest transportation organization of its kind) and OMNI (an exclusive organization of prequalified market leading moving companies).
Our dedication to excellent customer service and continuous process improvement led us to be the first moving company in the United States to be ISO 9001 certified for both domestic and global moving services. This quality system has been a catalyst for change and improvement since its inception in 1995. Our goal is to provide a service which is personal and of high quality to those we serve. Our service delivery must exceed expectations at every level.
Our multilingual staff has an average of 12 years’ experience in the international moving industry and operations. Our moving coordinators understand customs and cultures and make sure the international moving experience is flawlessly conducted. Our ISO 9001 and FAIM 3.1 certifications validate our adherence to the industries strictest standards. Crown is certified by Homeland Security under our C-TPAT certification and maintains strict adherence to Anti-Bribery and Corruption laws and its data security policies.
We have always invested in cutting edge technology. Our event driven Move Management Software, is a state-of-the-art, high security cloud-based system, which allows 24/7 access, via our user-friendly client and customer portals on any internet-ready device, to real-time shipment tracking, document sharing, service request initiation and more.
With the aid of our investment in technology and our excellent personnel, we maintain a high value in the market place. We are aggressive in keeping our labor costs low and our company is of a size that allows for favorable economies of scale. This drives savings to our agents and clients. Our businesses continue to show solid growth and we are strongly positioned for continued growth as a well-managed and financially stable company.
Tori Ferrante (President Domestic Division Crown/Armstrong), Ann Ferrante, Bob Bowen (CEO, Crown), Janet Bowen (Vice President, Crown/Armstrong), Stacey Watson, Todd Watson (CEO, Armstrong Relocation Companies)